Job Lifecycle

A job is the central record in RepairSuite. It represents a device brought in for repair, and it carries the customer, the fault, the parts, the money and the history. This page walks the whole lifecycle.

Overview

Booked in ──▶ Pending ──▶ In Progress ──▶ Completed
                              │
                              └──▶ Cancelled

Each job item (one device on the job) also carries a task status, which adds Diagnosing for work still being investigated and Reopened for a device that has come back.

Step 1 — The device arrives

A job starts one of two ways:

• At the counter — staff run the New Job wizard.
• From a booking — the customer submitted a booking request online, and staff convert it to a job in one click.

The wizard captures category, manufacturer, device, issues, parts and details. See Repair Jobs for the field-by-field walkthrough.

On save, RepairSuite:

1. Generates the job number
2. Creates the job invoice
3. Reserves and decrements stock for every part selected
4. Emails the customer a confirmation
5. Notifies the assigned technician

Step 2 — Diagnosis and repair

The technician opens the job and works through it.

• Move the item's task status to Diagnosing while investigating, then In Progress once the fix is known
• Record what you found in the Diagnosis note
• Work through the Repair Checklist on the job item
• Capture pre-condition images before starting, so the device's original state is documented

If the repair needs a part that was not on the original job, add it by editing the job — stock is adjusted to match.

Step 3 — Completion

When the repair is finished:

1. Tick off the remaining checklist items
2. Set the job status to Completed
3. Review the invoice

Completing a job releases the stock reservations against it and notifies the customer that the device is ready.

Step 4 — Payment

Payment can be taken at any point — a deposit at drop-off, the balance on collection.

1. Open the job invoice
2. Click Collect Payment
3. Enter the amount and the payment method
4. Save

The invoice moves to Partially Paid or Paid, and each collection is recorded in the payment history. See Invoices.

Step 5 — Collection

Hand the device back, take any outstanding balance, and the job is done. Print a label at intake so the device is easy to find on the shelf when the customer arrives.

Customer visibility

Customers can follow a job without calling you:

• Public tracker — anyone with the job number can check progress at /ticket-tracking, no login needed. See Public Job Tracking.
• Customer portal — registered customers see their jobs and invoices in their own dashboard. See Customer Jobs.

Cancelling a job

1. Open the job
2. Click Cancel
3. Enter the reason — this is required
4. Confirm

:::warning Cancelled jobs cannot be reopened. If the customer changes their mind, create a new job. :::

What the job touches