RepairSuite, Inc. and its affiliates and subsidiaries (collectively “RepairSuite”) respect your right to privacy. This Privacy Policy explains how we collect, use, protect, and disclose information and data when you use our websites, apps, APIs, and related services (collectively, the “Services”).
BY USING THIS WEBSITE OR ANY OF THE SERVICES, OR BY PROVIDING US WITH PERSONAL INFORMATION, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
Information Gathering
We collect information to provide better services. We only collect personal information from you by lawful and fair means. Users who register may provide contact information (name, company details, phone, email, billing details, and number of users). We may request additional information such as job title or other company information.
We do not specifically market to children under 13. Our Website, products and Services are directed to people who are at least 13 years old.
Login Credentials
Upon registration, we provide login credentials to access the Website and Services. You are responsible for maintaining the confidentiality and security of your registration and password. If compromised, contact us at [email protected].
Personal Information we collect
Users may be asked for, as appropriate:
- Name, email address, mailing address, phone number, and other registration/contact information
- Payment information (bank account details, credit/debit card number)
- Device data (IP address, unique identifiers, online identifiers)
- Service data (browsing/search/click history; navigation patterns; ratings/reviews or other content you post)
- Additional identifiers and sensitive categories (e.g., driver’s license number, passport number, security/authentication information) where relevant and permitted
- Commercial information (products/services purchased or viewed)
- Audio/visual information you upload or recordings initiated by us
- Inferences drawn to create a profile reflecting preferences/behavior
- Third-party source data (e.g., social networks) where applicable
Users may visit anonymously. We collect personal identification information only if voluntarily submitted. Users can refuse to supply personal identification information, except where it may prevent engagement in certain activities.
Sources
We may collect personal identification information in various ways, including when users visit the Website, register, place an order, fill out a form, respond to a survey, and in connection with other activities or features we make available.
Information we collect from Third Parties and Analytics Tools
We may collect information provided about you by others who use our Website and Services, or obtain information from other sources and combine it with information we collect.
We may use analytics services to understand usage and improve the Services. These may include Zoho SalesIQ, Amazon QuickSight, Google Analytics, Zipy, New Relic, and HotJar.
Connected Third Party Messaging Apps / Platforms
If you connect a third-party messaging account, we may collect certain information stored in that account (as permitted), such as profile details, access tokens, and message-related data, solely to provide the Services.
If you connect Facebook, we may access profile image, display name, username/page ID or profile ID, access tokens, and engagement data (where permitted).
Google Business Profiles
If you connect Google Business Profiles, we may access profile image, display name, profile ID, access tokens, and related business/communication data.
How and why we use your Information
We use collected information to set up and operate the Services. We process personal data for purposes including: providing and delivering Services; communicating with you and support; improving/optimizing Services; sending marketing communications (where permitted); maintaining security; displaying personalized advertisements (where permitted); invoicing/audits/fraud prevention; and complying with legal obligations.
If you have questions about legal bases for processing, contact us at [email protected].
Sharing your personal Information
We do not distribute or share your personal information with third parties without your knowledge and consent, except in circumstances such as: with your organization account owners; within our corporate group; in a merger/acquisition; with third-party service providers and connected platforms to provide the Services; to comply with legal requests; to investigate or prevent fraud/illegal activity; or as otherwise disclosed when you provide information. We may share aggregated/anonymized data for analysis and business purposes.
Retention, Transfer, and Security
We retain personal information no longer than necessary for the purposes collected. Your personal information may be transferred to and processed in the United States or other countries; we use appropriate safeguards as required by law.
We use standard security measures (including SSL) and secure hosting practices to protect your information.
Cookies
We use cookies to recognize returning visitors and improve user experience. You may disable cookies in your browser settings, though this may reduce functionality.
Compliance with GDPR (EEA residents): Your Rights and Choices
If you are a European Economic Area (EEA) resident, you may have rights including:
- Right of access
- Right of portability
- Right to rectification
- Right to erasure
- Right to restriction
- Right to object (including to marketing)
To discuss or exercise rights under this Privacy Policy, contact [email protected].
Compliance with CCPA (California residents)
If you are a California resident, you may have rights related to access, deletion, and non-discrimination. We do not sell your personal information in the conventional sense, but we may use interest-based advertising services.
Marketing Activities
You can opt out of marketing messages at any time by contacting [email protected] or using unsubscribe links. We may still send non-marketing messages.
Change or Removal of Personal Information
If your personal information changes or you no longer desire our Services, you may request updates or removal by contacting our Data Protection Officer at [email protected].