Terms & Conditions Summary
Thank you for using the RepairSuite platform. We are fully dedicated to providing you with services based on our point-of-sale app (the App), along with its related sub-domains, sites (the RepairSuite), services and tools, that will allow you to manage schedules, create repair tickets, add diagnostic notes, in-take customer signatures, manage inventory and accept debit/credit card payments, and includes all the text, data, information, software, graphics, and more (the “Services”).
Please read these Terms & Conditions (the “Terms”) which govern your use of the Services provided on our App and which is remotely accessible through our Website, and are entered into by you and RepairSuite Inc. and/or its Affiliates (collectively “RepairSuite”, “Provider”, “we”, “our” or “us”). By continuing to browse and use the Website and/or the App, you agree to comply with and be bound by these Terms.
By using our Services through our Website and/or the App or accessing any part of the Services means you assent to these Terms. If at any time you do not accept all these terms, you must immediately discontinue accessing or using the service.
Additional terms presented in conjunction with certain programs or features offered under the Services, and certain areas within these and/or other Services (the “Additional Terms”), may govern these programs, features, or areas. You must agree to those Additional Terms before using those programs, features, or areas. If there is any inconsistency between the Additional Terms and these Terms, the Additional Terms shall prevail.
A. Registration Obligations
You are the sole authorized User of any account (the “Account”) you create using the Website and or the App. Your action of successful registration constitutes your acceptance of these Terms. The data required for registration provided by the User must be complete and accurate. RepairSuite has no responsibility over the use of the User Account and expressly disclaims any liability therefrom.
Should a User suspect that any unauthorized party might be using its/his/her Account that User is under an obligation to notify us immediately by emailing us at [email protected].
You agree to (a) provide true and complete information as asked on the RepairSuite Service registration form (b) maintain and timely update registration data so that it remains accurate, true, and up to date. If you provide any false information, RepairSuite has grounds to suspect such information is incorrect, inaccurate, or not current and has the right to suspend your account and decline all current or future usage of our Service.
B. User Accounts
Users must be registered on the Website and/or the App to access or use our Services. Except with RepairSuite’s approval, one User may only register one Account on the Site.
Each User shall be solely responsible for maintaining the confidentiality and security of their User ID and for all activities that occur under their Account. Users agree to notify RepairSuite immediately if they become aware of any unauthorized use of their password or account or any other breach of security.
C. Users’ Responsibilities
- Have complete power and authority to accept the Terms and perform obligations hereunder
- Use the Website/App and Services for business purposes only
All Users further represent, warrant and agree that they shall act in good faith; not defraud; not impersonate; not spam or phish; not introduce viruses or destructive code; and not attempt to gain unauthorized access to systems or networks.
D. Permission to Use the Website/App
We grant you a limited permission to access and make personal use of this Website/App, but not to download (excluding page caches) or modify the Website/App or any portion of it. Any unauthorized use terminates the permission granted by us.
E. Conduct of Users
You must not use the Website/App in any way that causes, or is likely to cause, interruption, damage or impairment. You are strictly prohibited from using the Website/App for fraudulent purposes or other unlawful activity.
F. Breaches by Users
If any User breaches any Terms, RepairSuite may take disciplinary actions including suspending or terminating the User’s Account and restricting access to Services.
G. Payment Information
Users agree to supply appropriate payment for the Services received in advance of the time period during which such Services are provided and comply with payment terms as agreed.
H. Indemnification and Liability
You agree to indemnify and hold harmless RepairSuite and its officers, directors, employees, agents, licensors and suppliers from losses resulting from any violation of these Terms by you or any other person accessing the Service.
I. Warranties
By accessing or using the service, you represent and warrant that you will access and use the service in accordance with these terms and that you have authority to bind any organization you represent.
J. Disclaimer
The Services are provided on an “as is” and “where-is” basis, and RepairSuite makes no express or implied warranties of any kind related to the Services.
K. Disclosure to Law Enforcement
RepairSuite may cooperate with governmental authorities and may disclose User identity/contact information and Account information as permitted by applicable law.
L. Responsibilities of RepairSuite
RepairSuite shall provide the Services in accordance with applicable requirements and to the highest industry standards, and maintain reasonable confidentiality and security measures.
M. Changes Site Content and Service
RepairSuite reserves the right to revise its Service and Website content at any time without notice.
N. License
Subject to the Terms, RepairSuite grants you a limited, non-transferable right to use our Services to manage your business operations, unless terminated.
O. Upgrades
These Terms do not permit or entitle you to obtain and use Service upgrades (“Upgrades”). You may request to purchase an Upgrade to an existing subscription by submitting a separate order.
P. Intellectual Property Rights
RepairSuite owns all rights to intellectual property and material contained in the Services. RepairSuite, its logo, and related marks may be trademarks or registered trademarks.
Q. Limitations
You are expressly restricted from, among other things:
- Reselling or providing third-party access to our Services except as permitted
- Modifying or creating derivatives based upon our Service
- Building a competitive product or copying functionality/ideas/graphics
R. Resources
RepairSuite will provide and operate the cloud-based servers, including our application functionality available to you.
S. Service Availability
RepairSuite will use reasonable efforts to provide our Services 24/7, subject to planned downtime, maintenance, and circumstances beyond our control.
T. Payment and Refund Policy
You agree to pay RepairSuite fees specified in the applicable plan. If you cancel your subscription, your account remains active until the end of the billing period. Annual plans may be eligible for a refund request within 14 days of payment.
U. Term and Termination
Your browsing and use of the Website/App/Service commences and continues until terminated for breach. RepairSuite may terminate access for violations, including payment issues or unauthorized use.
V. Deletion of your Information
If you wish to delete your information from our system, contact us. We will confirm your request and delete your information as promptly as possible.
W. Third-Party Services and Content
If you decide to use third-party services offered via links or integrations, you are responsible for reviewing and understanding their terms. RepairSuite is not responsible for third-party performance.
X. General Terms
- Questions/comments: email [email protected]
- Unenforceable provisions do not render the Terms invalid as a whole
- These Terms are governed by the laws of the State of Delaware, United States of America