Repair Jobs

The Job module is the heart of RepairSuite. Every device brought in for repair gets a job, which tracks the work from intake through to collection.

:::note Jobs were called tickets in earlier releases. The interface now reads Job everywhere, but the underlying records, permissions and URLs are unchanged — a job number still starts with TCI-. :::

Job List

Select Job in the sidebar to see every job for the branch you are working in.

Job list showing job number, customer, service charge, total, amount due, create date, status badge and assignee for each repair

The list gives you:

Column	What it shows
Job No	The job reference (`TCI-…`) — click it to open the job
Customer	Who brought the device in
Service Charge	Labour charged for the repair
Discount / Total / Due	Money for the whole job, and what is still outstanding
Create Date	When the device was booked in
Status	Pending, In Progress, Completed or Cancelled
Assignees	The technician(s) on the job's items

Use Filters to narrow by status, date range or amount, and the search box to find a job by number or customer. Columns hides the columns you don't need.

Creating a Job

Click New Job in the sidebar (or Add New Job on the job list) to open the six-step wizard.

New Job wizard on the Category step, showing device category tiles for Smartphone, Laptop, Tablet, Games Console and Smartwatch

The steps run along the top of the wizard:

Step	What you choose
1. Category	Device category — Smartphone, Laptop, Tablet, Games Console, Smartwatch
2. Manufacturer	Brand within that category — Apple, Samsung, Google, Dell…
3. Device	The specific model, e.g. iPhone 15 Pro
4. Issue	One or more faults reported by the customer
5. Parts	Products needed for the repair
6. Details	Customer, charges, dates and notes

:::tip Each step has an Add tile, so you can create a missing category, manufacturer, device or issue without leaving the wizard. Anything you add here also appears under Settings. :::

Issues and suggested parts

Select as many issues as apply — a phone can have a cracked screen and a failing battery on one job. On the Parts step RepairSuite suggests the products linked to the chosen device and issues, so the right screen assembly or battery is one click away. You can still search the full catalogue.

Choosing a part reserves it from branch stock as soon as the job is saved.

Details

The final step captures everything else:

Field	Description
Customer	Search existing customers, or add a new one inline
Assignee	The technician responsible for this item
Due date / time	When the customer expects the device back
IMEI / serial	Device identity, recorded for your records
Lock type and code	PIN or pattern, so the technician can test the device
Diagnosis note	What you found on the bench
Repair charge	Labour for this item
Discount / tax class	Applied to the item total
Warranty	How long your workmanship is covered for
Physical location	Which bench or shelf the device is on
Job type	In store or home service
Additional note	Anything staff should see when they open the job

Click Submit to create the job. RepairSuite generates the job number, raises the invoice, decrements stock for any parts used and notifies the customer and the assignee.

Viewing a Job

Click any row in the job list to open the job.

Job detail page showing job number, customer information, payment summary, status timeline and the job item card with assignee, due date, IMEI, diagnosis note and parts used

The page is laid out as:

Job No and when it was placed
Customer Information — name, phone, email and address
Job Payment Summary — subtotal, discount, tax and total
Status — a Pending → Processing → Completed timeline
Job Items — one card per device, with three tabs: Info, Repair Checklist and Pre condition Image

Use Edit Jobs to reopen the wizard, and Update Status to move the job on.

Job Statuses

Status	Meaning
Pending	Booked in, not started
In Progress	On the bench
Completed	Repair finished, device ready for collection
Cancelled	Job stopped — a cancellation note is required

Individual job items carry their own task status, which adds Diagnosing and Reopened for tracking work that is still being investigated or has come back.

Repair Checklist

If you have set up Repair Checklists for the device category, they appear on the Repair Checklist tab of each job item. Tick items off as the technician completes them; progress is visible to everyone working the job.

Pre-Condition Images

The Pre condition Image tab records the state of the device before you touch it.

Open the job and select the Pre condition Image tab
Click Add Image
Upload a photo, or capture one with the webcam

:::tip Pre-condition photos are the fastest way to settle a dispute about damage that was already there when the device arrived. :::

Cancelling a Job

Open the job
Click Cancel
Enter the reason
Confirm

Cancelled jobs stay in the list with a red Cancelled badge, and the reason is stored on the record.

Job Invoice

Every job has an invoice created alongside it.

Job invoice showing the shop header, customer details, repair lines, parts, totals and payment status

From the invoice you can take payment, print, or download a PDF for the customer. See Invoices for the full payment workflow.

Printing a Job Label

Open the job and click Print Label. RepairSuite streams a PDF sized for a label printer, carrying the job number, customer and device, so the right device is easy to find on the shelf.

Job Lifecycle — the end-to-end flow, including notifications
Repair Checklists
Job Policy — terms printed on job invoices