Documentation

Job Policy

Job Policy

Job Policy holds the repair terms that appear on your job invoices: warranty cover, liability limits, collection deadlines and anything else customers should know before they leave a device with you.

:::note This screen was called Terms & Conditions in earlier releases. The trade-in equivalent is Sales Policy. :::

Job Policy settings showing the rich-text editor for the repair terms printed on job invoices

Setting your policy

  1. Open Settings → Job Policy
  2. Click New (or edit the existing entry)
  3. Write the terms in the rich-text editor — headings, lists and emphasis are all supported
  4. Save

Where it appears

The saved policy is printed at the foot of job invoices, so every customer gets a copy of the terms with their paperwork.

:::tip Terms worth including:

  • "We accept no responsibility for data loss during a repair — please back up your device."
  • "Devices not collected within 90 days may be disposed of to recover unpaid charges."
  • "The warranty covers the repair carried out, not unrelated faults that appear later."
  • "Quoted prices are estimates and may change once the fault is diagnosed." :::
  • Sales Policy — the terms sellers acknowledge on a trade-in
  • Shop Settings — the shop-wide terms and branding on invoices