Repair Checklists

Repair Checklists are the tasks a technician works through on a repair. You define them per device category, and they appear automatically on every job for a device in that category.

Benefits

• Ensures technicians don't skip critical steps
• Creates a documented record of what was checked
• Useful for quality control and customer disputes

Creating a Checklist

1. Navigate to Settings → Repair Checklists
2. Click New Checklist
3. Enter:
   • Name — e.g. "iPhone Screen Replacement Checklist"
   • Category — which device category this applies to
4. Add checklist items:
   • Each item is a task (e.g. "Check for physical damage before opening", "Test screen touch after replacement", "Verify Face ID works")
5. Click Save

Using checklists on jobs

When a job is booked in for a device in a category that has a checklist:

• The checklist appears on the Repair Checklist tab of the job item
• Technicians check off items as they complete them
• Unchecked items are visible, providing accountability

:::tip Create category-specific checklists for your most common repair types. This standardises your repair process and improves consistency across technicians. :::