Booking Requests

Booking Requests is the queue of repair appointments people have asked for online — from your public booking page, from the booking widget embedded on your own website, or from the customer portal.

Select Booking in the sidebar. The badge next to it counts requests still waiting for a response.

Booking requests list with counters for total, pending, quoted and confirmed requests, and a table of bookings showing booking ID, customer, device, branch, status, quote and received date

The queue

Four counters sit above the list — Total Requests, Pending, Quoted and Confirmed — followed by the requests themselves:

Column	What it shows
Booking ID	Short reference the customer also has
Customer	Name and phone from the form
Device	Device type and model
Branch	Which branch they picked
Status	Where the request has got to
Quote	The price you quoted, if any
Received	When it came in

Use All Statuses and Filters to narrow the list.

Request details

Open a request to see everything the customer submitted.

Booking request detail showing customer contact details, the device and fault description, preferred date and time, and the status actions

Field	Description
Customer name, phone, email	Contact details from the form
Device type and model	What they are bringing in
Issue description	The fault, in their words
Photos	Any images they attached
Preferred date and time	When they would like to come in
Preferred contact time	When it suits them to be called
Estimated / quoted price	Your indication of cost
Admin notes	Internal notes, not shown to the customer

Statuses

Status	Meaning
Pending	Newly submitted, waiting on you
Quoted	You have sent a price back
Confirmed	The appointment is agreed
Completed	The work is finished
Cancelled	Declined, or the customer cancelled

Working through a request

Open the request and read the fault description
Quote a price if the customer asked for one
Confirm if you can take the work, or Cancel if you cannot
When the device arrives, Convert to Job

Converting to a job

Convert to Job creates a repair job pre-filled from the booking — customer, device and fault — and links the two records, so the booking shows which job came out of it. Finish the remaining wizard steps (parts, charges, dates) and submit.

If the customer already has a job open, use Link Job instead to attach the booking to it.

:::tip Convert every confirmed booking when the device arrives. It keeps a clean trail from the original enquiry through to the invoice, and it stops the same request being handled twice. :::

Notifications

The shop owner gets a notification when a booking arrives, and the sidebar badge updates for everyone with the booking permission — so a request does not sit unnoticed.

Booking Page & Widget — turn booking on and embed the form
Public Booking — what the customer sees
Customer Booking Requests — booking from inside the portal