Documentation

Inventory Returns

Inventory Returns

Inventory Returns allow you to document the return of products back to a supplier — for example, faulty items, wrong items delivered, or excess stock.

Inventory returns list showing return number, supplier, return date, total amount and status

Creating an Inventory Return

  1. Go to Settings → Inventory Returns
  2. Click New Return
  3. Fill in:
    • Supplier — who you're returning to
    • Reason — why items are being returned
  4. Add items:
    • Select products and quantities to return
  5. Click Save

Return Status

StatusDescription
PendingRaised, waiting on approval
ApprovedAgreed and ready to send back
ProcessingWith the supplier
CompletedCredit or replacement received
RejectedThe supplier would not accept it
CancelledWithdrawn

Effect on stock

Processing a return deducts the quantities from branch stock and writes a Return to Supplier stock movement against each product, so the loss shows up in Stock Overview and in the inventory reports rather than looking like shrinkage.

Linking to a purchase order

A return can be linked to the purchase order the goods arrived on. That keeps the paperwork together when you are chasing a credit note.