User Roles

RepairSuite has a multi-role system designed for different types of users. Understanding which role does what helps you set up your team correctly.

Role Overview

Super Admin

The Super Admin is the platform operator — typically the company running RepairSuite as a service.

Super Admins can:

• View and manage all registered shops and shoppers
• Create and manage subscription plans and features
• Create coupon codes for discounts
• Manage all platform-wide settings
• View all subscription invoices
• Manage affiliate program settings
• Process affiliate payout requests
• Handle support tickets from shoppers
• Impersonate any shopper for troubleshooting
• Create additional admin accounts with specific roles

Super Admins access the platform at: /internal/dashboard

Shopper (Shop Owner)

The Shopper is the main user of RepairSuite. They register, set up their shop and branches, and manage day-to-day operations.

Shoppers can:

• Create and manage their shop profile
• Create and manage branches
• Book in and manage repair jobs
• Sell products through the POS
• Manage inventory, purchase orders and transfers
• Manage customers
• Buy and sell trade-in devices
• Track staff attendance, shifts and leave
• Run reports
• Invite team members and assign roles
• View invoices and collect payments
• Manage billing and subscription
• Submit support tickets to the platform

Branch Member (Staff)

Branch Members are team members invited by a Shopper. They share the same dashboard but have granular permission control set by the shop owner through Roles.

A role defines which actions the member can perform, for example:

• View, create, edit or delete jobs
• Take counter sales
• View or manage inventory, purchase orders and transfers
• View invoices and collect payments
• Manage customers
• Clock in and out, or manage the whole attendance module
• See reports

:::tip Branch members are branch-scoped — they can only access data from branches they are assigned to. :::

For more on setting up roles and inviting members, see Roles & Members.

Customer

Customers are the end-users of a repair shop — the people bringing in their devices for repair.

Customers can:

• Follow their repair jobs and their status
• View and download their invoices
• Submit booking requests to a shop
• Update their profile
• View notifications

Customers register at /register/customer or can be added directly by the shop owner.

Affiliate

Affiliates are partners who earn commissions by referring new shop owners to RepairSuite.

Affiliates can:

• Create unique referral codes
• View their referral statistics
• Track earned commissions
• Request commission payouts
• Update their payout payment details

Affiliates register at /become-affiliate or can be invited by the platform.

Permission System

RepairSuite uses Spatie Laravel Permission for fine-grained access control:

• The Shopper has full access to their shop's data
• Branch Members only get access to what their assigned role allows
• Policies and query-layer tenant scoping enforce record-level security, so a member cannot reach another branch's or another shop's records even with a direct URL

For a full guide on setting up roles and permissions, see Roles & Members.